What time is check-in?
Check-in is available from 3:00 PM onwards. You will receive detailed self check-in instructions before your arrival.
What time is check-out?
Check-out is until 11:00 AM.
If you require a later check-out, please contact us in advance. We will do our best to accommodate your request, subject to availability.
Is self check-in available?
Yes.
Our apartment offers a simple and secure self check-in process, allowing you to arrive at your convenience without waiting for anyone.
Detailed instructions will be sent before your arrival.
Is Wi-Fi available?
Yes.
Free high-speed Wi-Fi is available throughout the apartment.
The Wi-Fi name and password can be found inside the apartment.
Is parking available?
There is no private parking.
However, several public parking areas are available nearby, and we provide recommendations in our Local Guide.
Can I leave my luggage before check-in or after check-out?
Depending on availability, luggage storage may be arranged.
Please contact us in advance so we can assist you.
Is the apartment suitable for families?
Yes.
The apartment is suitable for couples, families and business travellers looking for a comfortable stay in the heart of Heraklion.
Are towels and bed linen provided?
Yes.
Fresh towels and clean bed linen are provided before every stay.
Is there a washing machine?
Yes.
A washing machine is available for guests, making longer stays more comfortable.
Does the apartment have a kitchen?
Yes.
The apartment features a fully equipped kitchen with everything you need to prepare your meals during your stay.
Is smoking allowed?
Smoking is not permitted inside the apartment.
If the apartment includes an outdoor area, please use it responsibly and always dispose of cigarette ends safely.
Are pets allowed?
Unfortunately, pets are not allowed.
Can I host parties or events?
No.
Parties, events and loud music are strictly prohibited in order to respect our neighbours and maintain a peaceful environment for everyone.
Are children welcome?
Yes.
Children are welcome. Please ensure they are supervised at all times inside the apartment.
How far is the city centre?
Charma Urban Living is ideally located, offering quick and easy access to the city centre, restaurants, cafés, shops and Heraklion’s most popular attractions.
Most places can be reached within a short walk.
How can I get to Knossos Palace?
Knossos Palace is easily accessible by car, taxi or public bus.
You can also find directions directly in our Local Guide.
Do you offer airport transfers?
Airport transfers can be arranged upon request.
Please contact us before your arrival for availability and pricing.
Who should I contact if I need help?
We are always happy to assist you.
If you have any questions before or during your stay, please don’t hesitate to contact us by phone, WhatsApp or email.
We will do our best to make your stay as comfortable and enjoyable as possible.